Project: Waste management public building construction projects
Client: Arc Partnership
Sector(s): Building, construction, estate management
Services: Skip hire, waste management and recycling services
Location: East Midlands
Contract Start Date: September 2019
Contact Completion Date: Ongoing

In brief…

Arc Partnership is a joint venture between SCAPE and Nottinghamshire County Council that is focused on improving public buildings, including schools and libraries across Nottinghamshire and the East Midlands.

As a local construction specialist, Arc is responsible for managing several sites at any one time. The team was struggling with its previous waste partner and was looking for a supplier to improve its waste management function, save money and increase recycling rates.

Putting the customer first

A key point of frustration for Arc had been a lack of account management with its previous waste partner, which meant recurring day to day issues. Skips were not being delivered when booked and there were frequent delays across multiple sites, impacting on the client’s ability to deliver. There was no administrative or audit trail and very limited account management, which was a recurring disappointment and meant they were not able to provide a duty of care.

Arc approached Ward through the ESPO framework and on recommendation an existing customer and a site meeting was set up to understand the unique requirements for each site. A single point of contact was established within the Ward team, which meant that communication was instantly improved.

A monthly reporting system was put in place so that detailed waste reports, including the number of skips provided, recycling percentages and waste processing methods, could be provided directly to the client.

Understanding unique waste management needs

Ward undertook regular site visits to gain a greater understanding of the needs of each project. As Arc is responsible for several schools, much of Ward’s operational work needed to be undertaken during school holidays once there was no-one on site. There was also a need to ensure that waste facilities were kept neat during school time, taking up minimal space.

To accommodate this, Ward recommended 8-yard and 12-yard lockable skips that kept everything both tidy and safe. Mixed waste skips and metal skips were recommended and supplied in the volume needed for each site; while some sites required a small number of skips, others required as many as 20 to 30 units. Each skip has a unique PO number, which has helped to ensure a seamless service and a detailed level of accountability.

Coming full circle

The waste management contract was due to go out to tender earlier this year but, having seen a marked improvement across all of its sites, Scape Group agreed to switch all of its waste management services to Ward. Thanks to Ward’s excellent level of customer service, Arc has managed to meet waste management expectations, improve its recycling rates and save money.

For more information about how Ward can support you to increase recycling rates and reduce waste on site, contact 0345 337 0000 or visit: https://www.ward.com/business-waste/sectors/construction-demolition/.

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Project: Partnership between local businesses
Supplier: Total Hire and Sales
Sector(s): Building, construction, industrial, maintenance
Services: Tools, plant and equipment hire
Location: East Midlands
Contract Date: Ongoing

In brief…

For well over a decade Ward has worked with Total Hire and Sales for tool, plant and equipment hire to supported various projects throughout the metal recycling and waste management operations.

As two independently run, Derbyshire based businesses, they have developed a long standing partnership based on mutual respect, shared family values and, above all, excellent service.

The right tools for the job

With a fleet of over 120 vehicles, hundreds of skips and containers, plus plant and equipment for metal processing, recycling, sorting and managing waste, Ward has a constant requirement for tool hire and products to keep operations running.

The number one item supplied by Total are telehandlers. These are used at most sites for moving materials, loading machinery, handling and off-loading of vehicles and supporting the ELV (end of life vehicle) recycling operations.

Total also supply Ward sites with consumables ranging from cutting discs, drill bits to wood blades and anything in between, at competitive prices. These can be supplied at short notice preventing downtime and keeping machinery and tools working.

Project partnership

Both businesses pride themselves on the friendly and honest service, with trust and great communication at its core. On the rare occasions Total can’t deliver to Ward’s tight timescales, Total always liaise with the team straight away and manage expectations, which is essential in such a fast-moving business. Total always do their best to deliver at short notice, often with same day delivery.

Total service offering

Total Hire has been able to supply a full range of tool and equipment hire ranging from cherry pickers, powered access equipment, spare diggers and excavators, plus many other pieces of equipment to help with various over the years, often with tight deadlines.

From groundworks, site clearances and supporting Ward’s demolition and construction contracts, Total can provide the right bit of kit to help keep projects on track.

Want to find out more?

For details about Ward’s metal recycling, ship hire and waste management services, contact enquiries@ward.com, call 0345 337 0000 or visit www.ward.com.

For information on Total Hire and Sales’ tool, plant and equipment services, contact enquiries@totalhireandsales.co.uk, call 0800 023 8993 or visit www.totalhireandsales.co.uk.

Client quote/testimonial:

Daniel Haywood, Purchasing Manager at Ward said:

“It’s been great working with Total over the past few years. We have regular meetings to discuss prices, business requirements and future projects and the Total team manage their machinery to ensure they can fit with our growing requirements.  We have a great partnership with Total with similar goals and I know if I call them at late notice they will always go the extra mile to support Ward.”

Carl Tidey, Managing Director, Total Hire and Sales, said:

“As two local, independent family run businesses, our staff and customers share similar values and have the same focus on delivering excellent customer service. We pride ourselves on providing a fair, honest and reliable service. Our team genuinely do whatever it takes to get our customers what they need and Ward is no exception. We’ve built a great partnership over the years which works really well and has lots of mutual benefits for both our business.”

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Project: Waste management for new housing developments
Client: Nationwide Housebuilder
Sector(s): Building, construction, property development
Services: Container and collection services, skips, roll-on/offs, tippers, grab hire, hazardous waste, bespoke waste reporting
Location: Nationwide
Contract Start Date: 2014
Contract Completion Date: Ongoing

In brief…

One of our national housebuilder customers has up to 20 live housing developments at any one time. During the lifetime of a project, which can span one to 10 years, any waste being generated can be costly and difficult to manage across multiple sites. To achieve the customer’s aim of increasing recycling rates, streamlining services and reducing site costs, they required a single supplier that could implement waste management best practice across their portfolio.

Managing multiple providers

Dealing with several waste brokers or skip companies directly at each of their sites was leading to inconsistency with pricing, confusion around invoicing, varying customer service levels, multiple points of contact and an inability to provide accurate waste reporting. As a business, it was difficult to report on waste reduction and recycling measures at an individual site level, so site managers weren’t able to demonstrate performance against KPIs or demonstrate environmental improvements.

‘One-stop-shop’ waste management

Ward began working with the housebuilder in 2014 to implement a ‘one-stop-shop’ waste management service. After a site visit from a dedicated account manager, each development now receives a bespoke waste management plan designed to costeffectively manage waste and improve recycling rates. Every waste strategy includes guidance on how to create a dedicated waste compound on-site, waste segregation signs and bespoke posters to educate people on site. A single point of contact is provided for all sites, ensuring consistency of pricing and excellent levels of customer service. It has also consolidated invoicing so each site has a clear breakdown of costs, billed regularly each month.

Championing waste segregation

Every possible site now implements a waste segregation system. A waste compound is set up and managed by an appointed Waste Champion who arranges appropriate containers such as skips or roll-on/offs. During the construction of each phase, container requirements change to suit the waste streams being produced, Waste Champions are responsible for ensuring each one is used to its full capacity.

Across all new build developments the average recycling figure is now consistently over 98%.

Skips are inspected before every collection to reduce air pockets and prevent cross-contamination. If not, waste disposal costs can increase due to contamination or non-compliance. If all skips are managed efficiently by the Waste Champions, this system delivers a sustainable, cost effective and environmentally-friendly solution.

Recover, reuse and recycle

Common waste streams are segregated within a compound. These are mainly wood, plasterboard, hardcore and mixed general waste. There are also options for metal, cardboard or packaging if required. Effective waste segregation, particularly with wood and metal, can reduce costs in a like-for-like container by over 24 per cent. Metals even offer a rebate, providing an income stream to counter overall waste costs.

Reporting results

Reducing waste and increasing recycling were key objectives, so we worked with Development Directors to deliver bespoke, site-level waste management reporting. These now provide a single, consistent format for capturing detailed information about recovered waste streams, recycling rates and waste costs in order to analyse waste management performance to inform best practice. The team has also introduced a reward system for the best performing development each month.

Delivering results

By working with Ward to apply best practice waste strategy principles, the customer has:

• Reduced costs by up to 24 per cent for like-for-like containers;
• Reduced administration and improved invoicing;
• Introduced bespoke site waste management reporting in a consistent format;
• Rolled out a reward scheme to incentivise best practice;
• Benefited from a dedicated account manager and single point of contact for all sites;
• Increased sustainability at site level and company-wide.

“Our partnership with Ward has helped us to improve best practice and increase recycling rates by implementing consistent on-site waste management at each of our developments. A dedicated point of contact at Ward means we can get quick responses and access help, support and guidance from a business that really understands our sector and our changing needs over the lifetime of a development project.”

Nationwide Housebuilder, Development Director

Next steps…

Ward continues to provide sustainable waste solutions across the country, helping the customer to reach their objective of reducing waste cost and improving environmental performance year-on-year.

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Project:  Removal of metal conveyor system at packaging and distribution depot
Client: Armac Group
Sector(s): Logistics
Material(s): Ferrous and non-ferrous metals
Services: Combined demolition, asset removal and material transportation for processing
Location: Nuneaton, UK
Contract Date: April 2020

In brief…

Due to a huge increase in demand for online shopping and parcel delivery which has increased at a greater rate due to the coronavirus pandemic, a nationwide parcel distribution company needed to upgrade its distribution depot. Armac Group worked closely with Ward to complete the demolition, removal and recycling of the conveyor system to make way for new equipment. 

A partnership package

The parcel depot was capable of processing 20,000 parcels per day with its existing conveyor system. Following the outbreak of COVID-19 the business needed to rapidly scale up its production and logistics operations to meet the increased demand from online shopping orders. Following a recommendation from UK leading car manufacturer, Armac Group was appointed to carry out the demolition and removal of the old conveyor system.

As a fellow family business that has a long history of working with Ward, Armac partnered with Ward to remove and recycle the bulk materials.

Express delivery

The client required to project to be fully completed with a very tight deadline. This involved carefully removing the old 350 tonne steel conveyor system which would normally take several weeks to dismantle. In this case the timescale was condensed to seven days. Armac and Ward teams worked in partnership throughout the Bank Holiday weekend and following days to ensure the project was completed on time.

Steely determination 24/7

The teams worked round the clock with three specialist excavators in constant use throughout the week and using number of Ward roll on/off containers. Armac Group worked day and night dismantling, cutting and demolishing the steel conveyor belt. Ward’s specialist drivers exchanged full containers using their wagon and drag service ensuring that there was always an empty container ready for reload.

Socially distanced success 

Throughout the project the depot remained up and running and continuing to process packages, while moving around the site to implement social distancing and following health and safety guidelines.

Armac demolished 350 tonnes of steel and Ward collected over 50 loads for recycling. The project cleared the way to enable installation of an upgraded conveyor system, increasing capacity from 20,000 to 160,000 parcels per day.

Client quote/testimonial:

“It was a fast turnaround demolition and removal project, but we rose to the challenge and it went really well. The client was pleased and its always great working with Ward. It’s easy to get in touch, get things like transport and logistics sorted and have a reliable partner on a job like this.” 

– Adrian McLean, Operations Director at Armac Group

“This was another great project to work on with Armac Group. Interesting, challenging and a real team effort to demolish, remove and recycle over 350 tonnes of steel and other metal arisings in just one week, during a global pandemic. Now that’s impressive.”

– David Ward Jnr, Commercial Director, Ward

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Project: First ship of the year to export metal from Ward’s Immingham dock
Client: Habas
Sector(s): Reinforcing bar production
Material(s): Ferrous scrap metal
Location:  UK – Chesterfield & Immingham
Date: February 2019

In brief

#TeamWARD had to pull out all the stops to hit the deadline for its first shipment of scrap metal to Turkey in 2019 or face a £15,000 cost for every day of delay. With 20,000 tonnes of metal to recover, process and load onto the 200 metre-long vessel, it was a race against time for brothers Thomas and Donald Ward and their teams.

Increasing exports

In April 2018 Ward opened its fifth site, a dock at ABP Ports in Immingham. The £1million+ investment was a key milestone for the fourth generation, independent family business in expanding its metal processing capabilities and increasing its export potential.

The 2.5 acre port facility near Grimsby, with the capacity to hold up to 30,000 tonnes of material at a time on stock, enables the deep sea shipping of metal cargo to new destinations, particularly Turkey – the main importer of scrap metal in the world.

Meeting the challenge

Having worked hard to find buyers, including foundries and rebar producers, they were on countdown to load the first ship with 20,000 tonnes of Heavy Melting Steel (HMS) 1 and 2, grade 80:20 destined for Habas in Nemrut Bay, Turkey. With just one week until the scheduled date of departure, the Ward teams in both Immingham and its sister site in Chesterfield, worked around the clock to prepare scrap metal for loading.

Sustainable success

After a week’s hard graft, at the end of the shift, the team had successfully met the 20,000 tonne target to send the ship to Turkey on time. A huge win for Ward and a sustainable success story for a pile of scrap. Within two weeks of arriving in Turkey, 4,000 nautical miles away, it would be melted in a furnace to make new products. The recycled metal will be then be shipped around the world giving it new life.

“Many of the pieces of metal were probably produced in steelworks here in the UK many years ago and then used in building for 100 years and now they’ll leave and find a new home abroad. This first ship of 2019 heading for Turkey was another major milestone for Ward and our metals business. The team’s done really well, really pushed it.”

– Thomas Ward, Commercial Director

Download the full case study here. Or watch for yourself as it featured on Sky show “Scrap Kings – The Seven Million Dollar Man” in 2019. You can watch the full episode at cutt.ly/scrap-kings

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• Project: Business waste collections 
• Client: Works Social
• Sector(s): Private business, start up, co-working, shared office, event venue and bar
• Material(s): Dry mixed waste, paper, confidential waste, glass, cans, food waste 
• Services: Supply of wheelie bins and regular waste, recycling and glass collections
• Location: Nottingham City Centre
• Contract Start Date: April 2019
• Contract Completion Date: Ongoing

In brief…

Co-working and event space start-up, Works Social, needed a flexible and scalable waste management and recycling solution which could grow as its business did. Ward offered advice and support to help the Works Social team increase recycling rates, improve sustainability and achieve value for money from collections. 

The Future of Work 

Works Social is a membership co-working space and event venue in Nottingham. It has 40 desks rentable by freelancers and small businesses, plus a number of benches for hot-desking and has a busy event schedule with a bar.

Following a complete renovation of the four-story, Grade II listed former Lace Works, Works Social opened for business in April 2019. The entrepreneurial team behind the new venture needed advice and guidance on how to manage waste and maximise their recycling, as more members joined the community. 

Collections Conundrum

The business had two 240L Council wheelie bins, one for recycling and one for general waste, which were collected on an alternating weekly basis. This meant they could go for two weeks without having the general waste bin emptied. 

The start-up business quickly needed more regular collections as the number of members increased and they needed a regular glass collection to cater for the increasingly busy bar and event space. 

Also, as the bins were generic council bins, other businesses were using them for their waste and over-filling them in between collections, so Works Social was struggling for space.  

Sustainably Scaling Up

Keen to be as sustainable as possible in all areas of their business, Works Social sought a provider that could deliver reliable recycling services with a guaranteed duty of care. They wanted to work with a waste management partner who could be flexible and enable them to scale up and down collections as required. 

Ramping up recycling

Following an assessment of their needs, through a free waste audit, Ward has provided Works Social with three 340L wheelie bins – one dedicated recycling bin for dry mixed waste such as paper, cans, cardboard and another general waste bin which are collected weekly. A glass recycling bin is also collected once per month, but can also be increased as and when events take place. 

Where’s your wheelie bin?

Ward has also been able to accommodate a tricky location. The office is situated in the heart of Nottingham’s Lace Market and the bin store is in a locked courtyard, which we can only be accessed after 8am on week days. Ward has been able to work its city centre collection schedule around to make sure that Works Social is the last one on the round.

Lise Garner-Morgan, cofounder and Operations Director at Works Social said:

“We started off with only a few people in the building and now we are almost full, so being able to scale up and down services as we need them is a real bonus for us as a growing business. Ward has worked with us to really listen to our needs and given us support and advice about what is right for our business. They’ve made recommendations based on the number of people, types of waste we are likely to produce and the activities that take place here such as events. All of the advice has been spot on. 

“It is easy to add ad hoc extra collections by contacting our dedicated account manager Leanne and requesting an additional services. When we’ve got several events on or have excess packaging from buying furniture and supplies for the building it’s good to know we can get the waste removed and recycled easily, as we don’t have much storage space.”

“As a start up we are also price conscious, but Ward has been very competitive and offered very reasonable rates – particularly as we are still paying for our council bins through Council tax!”

Next steps…

As the business has grown and the event space is becoming more established, Works Social is upgrading its bins to larger, lockable 660L ones. They also expect to increase their recycling rates, having worked with Ward to educate its members on what can be recycled, to reduce the overall amount of waste destined for landfill. 

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• The first building to be constructed was a 1000 square metre structure standing 15.5 metres high. This acts as a sound barrier to help minimise noise levels.
The building is used for the storage and recycling of non-ferrous metals and includes a first and second floor office area.

• Adjacent to the new non-ferrous metal recycling building is a new gatehouse building, constructed with identical cladding to ensure a consistent appearance.

• The third and final project completed by Robinson was a new 750 square metre waste building with a height of 12 metres to increase storage capacity. The roof and walls were clad using 40mm insulated panels leaving the front gable end open for access.

Since Ward acquired the Chesterfield site in 2015, these developments have formed part of a multimillion-pound investment. This particular site is mainly used for the recycling of ferrous and non-ferrous metals such as steel, copper, aluminium, zinc, stainless steel, cast iron and lead with over 120,000 tonnes of waste material being recycled each year at the Chesterfield site alone.

As well as improving the working environment for the team at Ward, the new state of the art facility and buildings will help in minimising waste to landfill, enabling them to pass on the savings and to offer better value waste and recycling services in the Midlands.

“Robinson’s are our preferred building partner for all major projects. Having worked together for over 20 years, we have managed to work to tight timescales and enable us to continue to operate as a business during busy installation works. The onsite and back office team have been helpful with the work at the Chesterfield site and have used innovative methods to produce the most efficient workspace for our business.” – Donald Ward

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For almost a decade, Ward has worked with Derbyshire Constabulary to support its work in cleaning up the community.

At the start, we began offering a collection, removal and destruction service following drug raids. As our relationship has developed, we’ve expanded our range services become a trusted partner in the safe destruction of several items associated with serious crime and providing waste management services to police stations around Derbyshire.

Rapid response

We offer a 24/7 rapid response service to dispose of the findings from drug raids. Due to the nature of the operations, we cannot be given any notice or warning, so operate a four hour response window to remove, collect and dispose of or recycle the materials found. These requests are sporadic and unpredictable, so the team has to react to each unique set of circumstances.

The police force covers a large geographical area and requires a trusted partner to help securely dispose of numerous specialist items and seized goods such as guns, knives, illegal car parts, mini mopeds and ammunition. Around three years ago, Ward started to manage the destruction of firearms and knives following fire and gun amnesties. All firearms and ammunition need to be certified as safe. Ward has to stop the regular processing system, fragmentise the guns and escort the police to the picking belt so that they can confirm that the guns can no longer be used. This is fully supervised by armed police to ensure safe disposal of things like crossbows, firearms and air rifles to confirm that the items have been crushed, destroyed and cannot be recovered.

As time has gone on, we started to supply roll on and roll offs and skips for general waste management across its Derbyshire police stations in Derby, Derby South and Erewash, as well as Chesterfield, North East Derbyshire, Bolsover, High Peak, Derbyshire Dales and Amber Valley, including Ripley, Belper and Alfreton amongst others. In March 2018 we also rolled out wheelie bins to their headquarters and localised stations after being awarded the Trade Waste Contract.

As a key customer for Ward, we continue to build a partnership with Derbyshire Constabulary to cater to its very specialist waste management needs.

Keeping our community safe

“We are keen to continue supporting the great work they do in keeping our community safe. We’ve developed a service for the destruction of police uniforms including boots, helmets, kevlar vests as they have a limited lifespan and need to be securely disposed of so that they cannot be re-used or traced. These can go through the fragmentiser where the cars go so there is remnants left. We’ve got a great partnership and we want to keep building on that.”
– Liz Meakin, Key Account Manager at Ward

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When the UK’s biggest manufacturer of clay and concrete building products, Ibstock put its waste management out to tender for all of its sites nationally, Ward won the contract for the Midlands and Northern depots.

Ward already had a long-term contract to carry out waste management locally for Ibstock, at its head office in Leicestershire and its Ellistown factory. Ward provides waste containers ranging from 240 ltr wheelie bins up to 40 yard Roll On Roll Offs and carries out complete waste disposal on behalf of the firm.

The challenge

Since winning the contract Ward has introduced a number of brand new initiatives at Ibstock, including a an innovative recycling scheme.  Ward also provides compaction services, wheelie bins and has introduced site surveys for Ibstock’s 25 Midlands and Northern sites, as far as Newcastle.

Account manager, Liz Meakin, said: “We have implemented a recycling scheme as Ibstock didn’t have one in place. Before, the general waste was being separated from other material, such as wood and broken bricks and being put into skips. Now they have a scheme for mixed recycling such as paper, cardboard and plastic bottles. This will provide a significant cost saving for the company.”

Ibstock, which operates in the UK and US, has a number of sub-divisions including Forticrete, Supreme and Ibstock Kevington. As part of the Ibstock contract, Ward has gained around six new sites locally, including a new factory that is being built in Ibstock, a site in Burton and one in Dorket Head.

The outcome

Winning this large contract is proof that Ward is leading the way when it comes to waste management.

Liz said: “Winning the tender has been massive and we haven’t finished yet. We were up against some well-known national companies so this is great for Ward.”

Speaking about why Ibstock chose Ward for its waste management, Nicola Dobbs, Category Manager at Ibstock, said: “As a business we wanted to ensure that we awarded the most suitable contractor that has the ability to meet the requirements and future objectives of our business and continue to improve our greener capabilities year after year.

“We wanted to ensure that our Factories’ requirements were met and regular visits are scheduled for Continuous Improvement. With Ward we have a Waste Management partner that can help us meet our recycling objectives and significantly reduce our waste to landfill.”

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Family run business, Goodman Metal Works Ltd, supplies steel fabrication and stainless steel fabrication services to businesses throughout Europe. With over 50 years experience it specialises in large metal work fabrications up to and over 100 tonnes in sectors including construction, defence, mining, quarrying, recycling, renewable power and subsea and offshore. It is about to embark on a major aluminium recycling plant in the USA and key project for the World Health Organisation, having completed the Angel Wings Sculpture at the entrance to the N1 shopping plaza in London.

Ward has been working with Goodman for more than ten years, providing a range of skips and metal waste recycling support – from eight yard skips to larger roll on off containers – for all different types of metal such as profile plate, turnings and light iron/steel.

Donald Ward, said: “We have built a strong relationship with Goodman’s and the company is a great example of British manufacturing. Our work fits the circular economy model and is of great benefit to the environment.”

Richard Goodman, owner of Goodman Metal Works Ltd, added: “Ward has always been on hand to help with all kinds of recycling from our day to day production waste, waste segregation into various size bins or containers, to dealing with hazardous waste such as asbestos when we refurbished one of our factories.

On the other side, we also supply spare parts for their recycling processes. This has included designing and fitting a new trommel used for their segregation of waste.”

You can download a copy of this case study here.

For more information on metal recycling call our dedicated metal recycling team on 0345 337 0000 or visit https://www.ward.com/metal-recycling/ for details of waste removal services in your area.

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